Privacy Policy

Information we may collect

When you use Bitkingz Casino, we may handle information that identifies you, relates to your account or is connected with your activity on the website. The information collected depends on the services you use, the choices you make and the checks that may be required before certain account functions are available.

Account information may include your name, date of birth, contact details, username, password and preferences. We may also record information about your responsible gambling settings, account status, communications and requests made to our support team. You should provide information that is accurate and keep your account details up to date.

To help confirm identity, age and eligibility, we may request verification information and documents. This can include identity documents, proof of address, photographs or other information needed for account checks. We may also receive information from verification and fraud-prevention services where this is permitted and necessary for the relevant check.

If you make a deposit, withdrawal or other transaction, we may handle payment and transaction records. These records can include the payment method, transaction amount, date, status, account details associated with the transaction and information needed to investigate a payment issue. We do not need to store every payment credential in order to maintain a transaction record.

When you browse or use the website, we may collect technical and usage information. This may include your IP address, browser type, device type, operating system, approximate location derived from technical information, pages viewed, access times, referral information and activity connected with website security. Cookies and similar technologies may also provide information about how the website is used.

• Account and contact details used to create and manage your player account.
• Identity and verification documents used for age, identity, security and compliance checks.
• Payment, deposit, withdrawal and transaction information used to process and reconcile activity.
• Device, browser, network and cookie information used to operate, secure and improve the website.
• Messages, support requests, feedback and other information you choose to provide.

How we use information

We use personal information only for purposes connected with operating the website, providing services, meeting our responsibilities and communicating with players. These purposes may include creating and maintaining your account, processing transactions, providing customer support and responding to questions or complaints.

Information may also be used to verify your identity and age, protect accounts, detect suspicious activity, prevent fraud, manage security risks and support the integrity of the services. We may review activity and information where this is reasonably required to protect players, the website or payment processes.

We may use information to meet legal, regulatory, accounting, financial crime prevention and responsible gambling obligations that apply to an online gambling service. This can include keeping records, responding to valid requests from authorised bodies and applying restrictions or checks where required. We will not use information for an unrelated purpose unless permitted or required to do so.

Where you have chosen to receive marketing, we may use your contact details and preferences to send information about services, website features or other relevant communications. Marketing messages should include an option to stop receiving them. You can also ask us to withdraw your consent to marketing by contacting support@bitkingzcasino.click.

Sharing information

We may share relevant information with carefully selected service providers that help operate the website or perform necessary functions. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, security, customer support, communications, analytics or professional services. They should receive only information relevant to their role and are expected to handle it securely.

Information may also be shared where needed to process a transaction, protect the security of an account, investigate suspected unlawful activity, enforce website terms, respond to a lawful request or meet an applicable obligation. We do not offer personal information for sale. If information is handled outside Australia, appropriate steps should be taken to protect it in accordance with applicable requirements.

Cookies, security and retention

Cookies and similar technologies

Bitkingz Casino may use cookies and similar technologies to make the website function, remember settings, maintain sessions, improve security, understand website usage and support relevant communications. Some cookies are necessary for core features, while others help us analyse performance or remember preferences.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect the operation of the website, including sign-in, account features or other functions that rely on a saved session. Browser controls may also allow you to delete cookies already stored on your device.

Protecting information

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, staff procedures and safeguards used by relevant service providers. No website, transmission or storage system can be guaranteed to be completely secure, so you should use a strong password and keep your login details confidential.

If you believe that your account or personal information may have been accessed without permission, contact us as soon as possible through the available support channel. We may need to verify your identity before discussing account information or taking action.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, to operate the account, resolve disputes, maintain security, complete records or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and record-keeping requirements.

Your privacy choices and requests

Depending on the circumstances and applicable privacy requirements, you may have rights and choices concerning personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy request, email support@bitkingzcasino.click. Please clearly explain what you are requesting and provide enough information for us to identify your account and understand the request. We may ask for reasonable information to confirm your identity before providing access, making changes or taking other action. This is intended to protect your information from being disclosed to the wrong person.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and request that it be corrected.
• Deletion: ask us to delete personal information where there is no continuing reason or obligation to keep it.
• Marketing consent: withdraw your consent to marketing or ask us to stop sending marketing communications.

A request to delete information or close an account may not remove records that we are required to retain, or information needed to resolve a dispute, prevent fraud, maintain security or meet a legal obligation. Where a request cannot be completed in full, we will aim to explain the reason in general terms. We may also retain a limited record of the request so that we can apply your preference and demonstrate how it was handled.

Policy updates

This Privacy Policy may be updated when our services, technology, privacy practices or applicable requirements change. The current version will be made available on this page. You should review it from time to time so you understand how information may be handled. If an update materially affects the way your information is used, we may provide additional notice where appropriate.

If you have a question about this policy, the information we hold about you or the way a privacy request has been handled, please contact support@bitkingzcasino.click. We will review your enquiry and respond in accordance with applicable requirements and the nature of the request.